FAQ's
Welcome to our FAQ! We are so happy to have you here and as a customer.
To better assist you, we have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
When will my order be shipped?
Orders will ship between 24 and 48 hours of order submission.
How long does shipping take?
Our standard and free ground shipping generally takes anywhere from 4-7 days to continental US locations. Faster shipping is available during checkout.
What if my kit shows up damaged?
Please always check your shipment upon arrival and contact us immediately if you find any damage using our contact page or feel free to email your team at support@mlhomegoods.com.
Am I able to return/exchange my kit?
We are highly accommodating when it comes to returns and exchanges even if you ordered a custom kit. For more detail, please visit our return/exchange policy.
Orders
Below are some of are common questions about orders
Can I order a custom kit?
We highly encourage everyone to order custom kits as we can help create a fixture perfect for your space. For more information, please visit our Custom Kits information page.
How do I view my order information?
Please check your email for order confirmation/update information. If you do not receive an email in your inbox, be sure to check your junk or spam folder. For further help, don't hesitate to contact us through our Contact Page.
Can I update a shipping address after ordering?
We will happily change a shipping address or billing address upon request. We ask that you reach out with the updated information within 24 hours of submitting an order to ensure the update is made before the order is shipped.
Is my personal order information private?
We use the best forms of order security and frequently purge sensitive information to ensure your information is kept private, safe, and secure.
Products & Services
Below are some common questions about our products and services
What kind of light fixtures do you offer?
Modern Lifestyle Lighting Solutions specializes in offering modular LED beam fixtures. While our fixtures often exhibit hexagonal forms, fixture customization is ultimately endless.
Do you manufacture the light fixtures?
While we do not manufacture the fixtures, we meticulously source all fixture parts and associated materials from high quality and sustainable sources. Each and every part included in each kit is inspected and tested prior to shipping to you.
What fixture should I order?
With such a wide range of customization options, we highly recommend completing the Custom Order process so we can determine the perfect fixture for your space. Alternatively, we highly recommend consulting the measurements included in the descriptions if ordering a Ready-To-Go Kit.
How does the referral program work?
Our referral program is quite simple! The referral discount is applicable to both ready-to-go kits and custom orders. For more information, please visit the Referral Program page.
Frequently asked question
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